About Us

Bracken Cole is an online store offering home interiors and accessories. By placing an order through our website, you agree to the terms outlined below.

Placing an Order

When you place an order, you will receive a confirmation email. This confirms we have received your order, but it does not mean it has been accepted.

A contract is formed once your order has been dispatched.

We reserve the right to cancel or refuse an order before dispatch if an item is unavailable, incorrectly priced, or due to circumstances outside our control.

Pricing & Payment

All prices are shown in GBP (£) and include VAT where applicable.

Payment is taken at the time of ordering. We accept major debit and credit cards and other secure payment methods shown at checkout.

Delivery

Delivery options, costs and estimated timescales are shown at checkout.

Delivery times are estimates and may vary, particularly during busy periods.

Once your order has been delivered to the address provided, it becomes your responsibility.

Returns & Refunds

Please refer to our Delivery & Returns page for full details on returns, refunds and how to return an item.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us as soon as possible with details and photos where possible.

Under the Consumer Rights Act 2015, items must be:

• of satisfactory quality
• fit for purpose
• as described

Where an item is confirmed as faulty, we will offer a repair, replacement or refund where appropriate.

Product Information

We aim to present all products as accurately as possible. However:

• colours may vary depending on your screen
• natural materials may have slight variations in finish or texture

Liability

We are not liable for:

• delays outside our control
• indirect or consequential losses
• misuse of products

Nothing in these terms affects your statutory rights.

Changes to These Terms

We may update these terms from time to time. The version in place at the time of your order will apply.

Contact

If you have any questions about these terms, please contact us via our Contact page.