Delivery & Returns

Find full details on delivery times, shipping and returns at Bracken Cole. Everything you need to know about receiving, returning and refunding your order.

Delivery Information

We aim to dispatch all orders as quickly as possible. Delivery options and timescales are shown at checkout and in your order confirmation.

Standard Delivery 2–3 working days £6.95

Large Items 2–5 working days £15.95

Next working day (Small Items) £10.95

Returns

If you change your mind, you can return most items within 14 days of delivery.

Items must be:

  • unused
  • in original condition
  • in original packaging

To arrange a return, please contact us before sending your item back.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Preference Returns

Preference returns include items returned due to:

  • colour
  • size
  • style
  • finish
  • personal preference

These items must be returned to us and cannot be disposed of.

Faulty or Damaged Items

Under the Consumer Rights Act 2015, items must be:

  • of satisfactory quality
  • fit for purpose
  • as described

If your item is faulty or damaged:

  • please contact us within 48 hours of delivery with photos where possible
  • we will offer a repair, replacement or refund where appropriate

After 6 months, we may require evidence that the fault was present at the time of purchase.

Refunds

Refunds are processed once your returned item has been:

  • received
  • inspected and approved

This usually takes 5–7 working days, or up to 10 working days during busy periods.

Refunds will be issued to your original payment method.

Important Information

  • Refunds are not issued until returned items are received and checked
  • In some cases of confirmed damage or fault, a return may not be required
  • If a return is delayed or missing, we will investigate before issuing a refund

Need Help?

If you have any questions about delivery or returns, please visit our FAQs or contact us directly.