FAQs
Find answers to common questions about cancellations and products at Bracken Cole. Everything you need to know about shopping with us, all in one place.
Frequently asked questions
Can I change or cancel my order?
We’ll always try to help, but once an order has been processed or dispatched, we’re usually unable to make changes.
What payment methods do you accept?
We accept major debit and credit cards, along with other secure payment options shown at checkout.
When will my order arrive?
Estimated delivery times are shown at checkout and in your confirmation email. For full details, please see our Delivery & Returns page.
Do I need to sign for delivery?
Not always. Depending on the courier, delivery may be confirmed with tracking, photos or a safe place.
What if my item arrives damaged or faulty?
Please contact us within 48 hours of delivery with photos, and we’ll resolve it as quickly as possible.
What if a fault develops later?
Get in touch as soon as possible and we’ll take a look. We’ll always aim to resolve things fairly.
Why might items look slightly different from photos?
Many pieces feature natural materials or finishes, so small variations in colour, texture or detail can occur.
How can I contact you?
You can get in touch via our Contact page and we’ll get back to you as soon as we can.